Image credits reserved for a failed generation are automatically returned to your balance. This is a credit refund, not a cash refund.
1. Cancel a subscription
Workspace owners and billing admins can open the Stripe billing portal from Plans & billing and cancel there. The effective cancellation date and any remaining access are shown by Stripe before confirmation. Cancel before the next renewal date to avoid the next recurring charge.
2. Monthly subscription charges
Subscription charges are generally final once a billing period begins because credits and service capacity are made available immediately. This does not limit rights that cannot be excluded under applicable consumer law.
3. When we will review a cash refund
Contact us promptly if you believe there was:
- a duplicate charge;
- an unauthorised charge;
- a billing error caused by FrameFlow or Stripe records; or
- a material, prolonged service failure that prevented reasonable use of the paid service.
Approval depends on the evidence, Stripe records, service logs and applicable law. We do not promise a refund merely because an AI output did not match a subjective preference or did not produce sales.
4. How to request a review
Use the contact route below and include the account email, Stripe invoice or receipt identifier, charge date, amount and a short explanation. Do not send a full card number or password.